NPR Story
7:59 am
Tue July 23, 2013

Hearings Begin Into Efficiency Of Dept. Of Social Services & Other Mo. State Agencies

Originally published on Mon July 22, 2013 7:26 pm

Two days of hearings are underway by an interim House committee looking into how well state agencies in Missouri are delivering services to their clients.

The hearings began with a critique of the Missouri Department of Social Services.  Dan Amsden with the group Spending Oversight Council testified that DSS officials are doing a poor job of preventing non-eligible people from receiving welfare benefits, and of tracking those who no longer need them.

"Since...many of these programs are intended to get people through rough times, you would think that there would be some metric of how many people got off of these rolls, rather than just how many we gave things to," Amsden said.

Committee member Karla May (D, St. Louis) defended the department.  She says 19 agencies across the state actively work to get people off of welfare and back into the workforce.

Much of Monday's testimony focused on how well the state's Division of Family Services (DFS) responds to reports of child abuse.  Tim Bruce, a law enforcement officer from Springfield, says he's spent several years trying to get the state to investigate claims that three of his grandchildren are being sexually abused.

"All along, DFS has told us that nothing has happened to our grandchildren," Bruce said.  "Now we (found) out recently that it was...confirmed through an investigation that is ongoing...that my oldest grandson was, in fact, sexually molested."

Brian Kinkade, the acting Director of the Department of Social Services, also testified.  He said that they respond to around 50,000 out of 100,000 calls per year to the Family Services' hotline, and that protecting children is his agency's "first and foremost priority."

Testimony is scheduled to resume Tuesday before the Missouri House Interim Committee on Government Responsiveness and Efficiency, and more meetings are planned later this year.  It's chaired by State Representative Sue Allen (R, Town and Country).

Follow Marshall Griffin on Twitter:  @MarshallGReport

Copyright 2013 KWMU-FM. To see more, visit http://www.stlpublicradio.org.