Missouri residents are sure to stay warm during the upcoming winter months.
That’s because the Cold Weather Rule went into effect November 1st and will run through March 31st. This rule prevents utility companies from shutting off customers’ heat, when the temperature is predicted to be below 32 degrees within 24 hours, even if they have not paid their bill. The Missouri Public Service Commission Chairman Kevin Gunn wants to make sure people know their options.
“If people are worried about paying their bill, the best thing for them to do is contact the utility company. Under the rule, they’re required to work with you in order to figure it out. It’s much better not to have to worry about this on a day-to-day basis," Gunn said.
Gunn said the rule is all about safety. He said he does not want anyone forced to make a life-threatening decision because of their bills. Senior citizens and people with disabilities can register with the utility company to ensure their heat stays on from November through March as long as they make a minimum payment on their bill.