Comcast

When a customer service call is described as "Kafkaesque" and "hellish," you pretty much know how it's going to go down before even taking a listen. But in case you haven't heard the condescending, tedious call that's lit up the Internet, here it is:

Internet connection
Sean MacEntee/Flickr Creative Commons

Intersection on Monday will focus on the issue of Internet (or "net") neutrality — a tussle at the crossroads of law and technology that could end up affecting Americans' wallets.

To prepare you for the show, we've pulled together a short explanation of the topic, including a timeline of key dates.

What is net neutrality?