Views Preview: United Airlines Mismanaged the Message

Apr 11, 2017

Just when United Airlines couldn’t afford any more bad press, a customer is forcibly removed after refusing to deplane – and it’s caught on camera. Can the airline rebound and reclaim its reputation?

Lucas Aulbach, Louisville Courier-Journal: “Video shows man forcibly removed from United flight from Chicago to Louisville

Alanna Petroff, CNN Money: “United Airlines shows how to make a PR crisis a total disaster

Mitch Dudek, Fran Spielman & Jordan Owen, Chicago Sun-Times: “Officer involved in dragging man off United flight now on leave

Oscar Munoz, United Airlines: “United CEO response to United Express Flight 3411

Morgan Watkins, Louisville Courier-Journal: “David Dao, passenger removed from United flight, a doctor with troubled past

Ben Mutzabaugh, USA Today: “United Airlines had a right to remove that flier. But should it have?

Adam Clark Estes, Gizmodo: “Let’s boycott United Airlines

Ken Meyer, Mediaite: “The internet says United Airlines controversy could’ve been avoided if only they had some Pepsi

Beatrice Verhoeven, SFGate: “United committed ‘brand genocide’ with passenger’s removal, says crisis PR expert

Nigel M Smith, The Wrap: “Journalism condemns United’s removal of Asian passenger as an ‘act of racial violence’

Pepsi pulls ad

Daniel Victor, New York Times: “Pepsi pulls ad accused of trivializing Black Live Matter

Jeff Daniels, CNBC: “Pepsi backlash raises bigger question about company’s marketing direction”                             

Jennifer Kaplan, Bloomberg: “What went wrong with Pepsi’s Kendall Jenner ad

Mariah Smith, Cosmopolitan: “How (and why) did the Kardashians let Kendall’s Pepsi ad happen?

Ruby Norris, heat: “Saturday Night Live take on that controversial Pepsi advert

Katie DuPere, Mashable: “Powerful video ‘fixes’ Pepsi’s infamous ad by honoring Standing Rock water protectors

Fox investigating harassment claims

Emily Steel, New York Times: “Fox asks law firm to investigate Bill O’Reilly harassment claim

Jill Disis, CNN Money: “Fox will investigate Bill O’Reilly harassment claims, lawyer says

Sara Fischer, Axios: “Fox News to conduct investigation on Bill O’Reilly

Alexandra Alter, New York Times: “Bill O’Reilly’s family values book tops charts, as he faces abuse claims

Ed Mazza, Huffington Post: “MSNBC host Lawrence O’Donnell calls out Bill O’Reilly: ‘Come and sue me… I dare you’

Cleve R. Wootson Jr., Washington Post: “Bill O’Reilly’s ratings are actually higher than they were since the sexual harassment allegations

Ryan Reed, Variety: “Watch John Oliver blast Trump for defending Bill O’Reilly

Air strikes in Syria

Ben Schreckinger, POLITICO: “Trump’s troll army isn’t ready for war in Syria

Michael Calderone, Huffington Post: “Media figures who typically sympathize with Trump express outrage over Syria strikes

Margaret Sullivan, Washington Post: “The media loved Trump’s show of military might. Are we really doing this again?

Editorial Board, The New York Times: “After the Airstrikes on Syria, What’s Next?”

Max Greenwood, The Hill: “Syria strike disappoints Trump backers in media”

Kareem Shaheen, The Guardian: “US airstrikes generate mixed feelings among Syria's opposition”

Yaron Steinbuch, New York Post: “What the hell was Brian Williams thinking

Jim Lewis, Slate: “Front Page Horror”

Nieman Reports: “How Newsrooms Handle Graphic Images of Violence”

Jillian Kata, Scripps Media Ethics Blog: “Ethics of Graphic Images”

Spicer on Assad

Nicholas Fandos, New York Times: “Sean Spicer draws backlash by comparing Hitler and Assad

David A. Graham, The Atlantic: “How Sean Spicer flubbed the Holocaust on Passover

Tessa Stuart, Rolling Stone: “WTF Sean Spicer just said about Hitler during Passover

Isaac Chotiner, Slate: “Why Sean Spicer was so confused about the Holocaust and Syria

Sued by the state

Benjamin Mullin, Poynter: “How the editor and publisher of a tiny Oregon weekly took on the state — and won.”

Danny Westneat, The Seattle Times: “Free press? State hits tiny paper with pricey lawsuit after it seeks public record.”

Anna Marum, The Oregonian: “Gov. Kate Brown secures release of records for small, rural newspaper”

Steven Dubois, Associated Press: “Psychiatric Board Drops Lawsuit Against Oregon Newspaper”

Celebrating the best in journalism

The Pulitzer Prizes: “2017 Pulitzer Prize winners and finalists

Michael Calderone, Huffington Post: “Reporter who infuriated Donald Trump in 2016 wins Pulitzer Prize

Laura Hazard Owen, Nieman Journalism Lab: “David Fahrenthold goes from tweeting pictures of his notepad to winning a Pulitzer Prize

Brian Flood, The Wrap: “Washington Post’s David Fahrenthold wins 2017 Pulitzer Prize for national reporting

Sydney Ember, New York Times: “Pultizer Prizes: New York Times wins 3; Daily News and ProPublica share Public Service Award

Franco Ordoñez, McClatchy Washington Bureau: “McClatchy DC and Miami Herald win Pulitzer for Panama Papers

Benjamin Mullin, Poynter: “BuzzFeed gets it first Pulitzer citation